Quotes of All Topics . Occasions . Authors
You are the person who determines what you do. That's a big responsibility. Make the most of it.
Always trust people and they may let you down. Always distrust people and you have let them down.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
Once a new technology rolls over you, if you're not part of the steamroller, you're part of the road.
We bring together the best ideas - turning the meetings of our top managers into intellectual orgies.
What you did in the past is how you got to today. What you do today is how you will get to the future.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
I don't want to do business with those who don't make a profit, because they can't give the best service.
You have to create a track record of breaking your own mold, or at least other people's idea of that mold.
In business, the competition will bite you if you keep running; if you stand still, they will swallow you.
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
We shall serve for the joy of serving, prosperity shall flow to us and through us in unending streams of plenty.
The principle was right there - you couldn't miss it. The more we did for our customers, the more they did for us.
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
May I never get too busy in my own affairs that I fail to respond to the needs of others with kindness and compassion.
In all human affairs there are efforts, and there are results, and the strength of the effort is the measure of the result.
There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.
After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.
Sell practical, tested merchandise at a reasonable profit, treat your customers like human beings - and they will always come back.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
The most effective way to achieve right relations with any living thing is to look for the best in it, and then help that best into the fullest expression.
It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.
Look in the face of the person to whom you are speaking if you wish to know his real sentiments, for he can command his words more easily than his countenance.
Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
When the alarm bell rings, you'd better wake up and realize that the customer expects more from you today than he did the day before. You'd better find ways to be better.
If e-mail had been around before the telephone was invented, people would have said, 'Hey, forget e-mail! With this new telephone invention I can actually talk to people!'.
I use nothing but the best ingredients. My cookies are always baked fresh. I price cookies so that you cannot make them at home for any less. And I still give cookies away.
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change inherent in a capitalist economy always provides new opportunities for those with determination, goals and concentration.