Quotes of All Topics . Occasions . Authors
Meeting expectations is good. Exceeding expectations is better.
Life is not a solitary activity. Live well by living for others.
Making an honest mistake is acceptable. Failing to fix it is not.
When something needs to be improved, take your medicine - fix it.
A great leader makes what is visible in their mind, visible to all.
Reason alone is insufficient to make us enthusiastic in any matter.
Always aim for 100 percent and you'll always know where to improve.
If you wait until you have to change, you may have waited too long.
Always do what you can do instead of worrying about what you can't.
If you haven't given them your trust, you haven't given them enough.
The only way to go further than you've been is to take an extra step.
Employees are the key to your success with customers. Treat them well!
Be the exception to the rule. It's the surest way to become exceptional.
When only a little can be done, doing it becomes the greatest you can do.
The true measure of what you put in, is what's received on the other end.
Constant acts of goodness are worth far more than rare acts of greatness.
Testimonials describe what has been, and are a promise of what is to come.
When a customer asks what no one else has ever asked, pay close attention.
Trust is the lubrication that makes it possible for organizations to work.
Selfless acts are a source of profound meaning for your self and your life.
When your staff are 'information-rich', their information can make you rich!
Good customers want good quality service. Great customers want it even more.
If they're going to remember the problem, make sure they remember it fondly.
If you were a customer, would you come back to buy your products or services?
The longer you wait, the harder it is to provide outstanding customer service.
The first step to delighting your customers is being there when they need you.
Passion isn't always available. The committed get things done even without it.
The easier it is to do something, the harder it is to change the way you do it.
When the customer makes contact, he does not want a quote. He wants a commitment.
Convince people and you win their minds. Inspire people and you win their hearts.
Customer service shouldn't just be A department, it should be the entire company.
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Things that are obvious don't need to be talked about. Things that are missing, do.
Let your imagination soar. What you can do for customers is more than you see today.
The bottom line is a by-product of taking care of your main product - your customers.
If your customers have to ask you for it, you haven't been thinking far enough ahead.
The right measure is not how many customers you've got, but how closely you hold them.
You cannot change what has already happened. You can always change the way you respond.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Are people being the least you expect of them, or the best they expect themselves to be?
The only way to know how customers see your business is to look at it through their eyes
If one of our customers comes into the store without a smile, I'll give them one of mine.
If you only give back what you get from other people, you're not giving as much as you can.
If customers say you're just 'all right', you've not done enough, you've failed to delight.
Without commitment, no price will be low enough. With commitment, no price will be too high.
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
If you want to interest people, make them think. If you want to inspire people, make them feel.
If you're always doing what you've always done, you'll never see (or become) what you could be!
If the rate of change on the outside exceeds the rate of change on the inside, the end is near.
Keep doing good deeds long enough, and you'll probably turn out a good man in spite of yourself.