Quotes of All Topics . Occasions . Authors
The customer is not always right.
Risk more than others think safe.
There is only one boss. The customer.
Every great business is built on friendship.
Profit in business comes from repeat customers
The purpose of a business is to create a customer.
A satisfied customer is the best business strategy of all.
You don't earn loyalty in a day. You earn loyalty day-by-day.
A rose on time is more valuable than a $1,000 gift that's too late.
Repeat business or behavior can be bribed. Loyalty has to be earned.
If put to the pinch, an ounce of loyalty is worth a pound of cleverness.
The complaining customer represents a huge opportunity for more business.
Don't find customers for your products, find products for your customers.
Satisfied customers are apathetic. Loyal customers will be your advocate.
Revolve your world around the customer and more customers will revolve around you.
Once you create a loyal customer base, it's tough for a competitor to take that away.
The first step in exceeding your customer's expectations is to know those expectations.
The goal as a company is to have customer service that is not just the best, but legendary.
Loyal employees in any company create loyal customers, who in turn create happy shareholders.
Every company's greatest assets are its customers, because without customers there is no company.
Know what your customers want most and what your company does best. Focus on where those two meet.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Giving builds loyal customers and turns those customers into supporters...You can find passion and profit and meaning all at once, right now.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
Permission marketing turns strangers into friends and friends into loyal customers. It's not just about entertainment - it's about education. Permission marketing is curriculum marketing.
Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.
Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.
On the Internet, it's survival of the easiest.... Give users a good experience and they're apt to turn into frequent and loyal customers. But ... it's easy to turn to another supplier in the face of even a minor hiccup. Only if a site is extremely easy to use will anybody bother staying around.
It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience.
Over the last 40 years, I have built MW into a multi-billion dollar company with amazing employees and loyal customers who value the products and service they receive at MW. Over the past several months I have expressed my concerns to the Board about the direction the company is currently heading.Instead of fostering the kind of dialogue in the Boardroom that has in part contributed to our success, the Board has inappropriately chosen to silence my concerns through termination as an executive officer.