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Traditionally computers have not been that good at interacting with people in ways that people feel natural interacting with.
It always helps to be a good programmer. It is important to like computers and to be able to think of things people would want to do with their computers.
People assume that computers will do everything that humans do. Not good. People are different from each other and they are all really different from computers.
Even though most people won't be directly involved with programming, everyone is affected by computers, so an educated person should have a good understanding of how computer hardware, software, and networks operate.