Quotes of All Topics . Occasions . Authors
The simple act of saying 'thank you' is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen.
We want to be a works partner. Ferrari and Mercedes have their own works teams so where would you be in the pecking order if you're a customer?
In Hong Kong, we launched an Accenture Liquid Studio where we are bringing together end-to-end digital customer experience services for clients.
Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.
You can't drag people from understanding to action. A customer isn't actually at the last mile if you're the one dragging her to the finish line.
People ask me, 'What keeps you up at night?' It's delivering a personal experience to every Neiman Marcus customer. It's the hardest thing we do.
If you stay very focused on customers and customer success, people pay attention to that - and in turn, they also want that same type of success.
Understanding the customer, feeling what they are feeling, seeing what competitors are doing, you end up having a richer sense of the marketplace.
If you develop a product that gets what the customer is trying to get done, you don't have to advertise; people will just pull it into their lives.
There is no question that there is a capability that the Internet affords us to get a closer look at the customer and to be closer to the customer.
When I left Harvard Pilgrim, it had been ranked first in the nation by U.S. News and World Report for customer satisfaction for six years in a row.
Certain product lines are more suited to be manufactured in proximity with the customer, while others are more suitable to be manufactured in India.
For a long time I was looking for my perfect equilibrium, my mojo. And now I think I'm getting there: I've found my customer, my silhouette, my cut.
No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.
I think I've done a good job in the industry from the standpoint of employee morale and customer satisfaction, and as an innovative thinker in tech.
As soon as I go to Wall Street, my customer - all of a sudden, I'm working for people that don't know me. They don't know how much I love what I do.
We have awesome, passionate customer success and social media teams, but when I see a customer who needs help or is unhappy, I take that personally.
The best American manufacturers customize products to meet customer needs, reduce the time required to make them and constantly improve their design.
Facebook, Twitter and Google have all opened offices in Brazil, recognizing the importance of localizing their products and customer service efforts.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
I will work to ensure Duke Energy is positioned to continue its track record of outstanding customer service and operational and financial excellence.
At Capital One 360, a customer forfeits the in-person experience to save money. If the app or website is down, a customer must send a deposit by mail.
You can be a great researcher, and you can think you have great ideas, but until you're forced to talk to a potential customer, you never really know.
We're giving our customer access to things she wouldn't have otherwise purchased, either because it wasn't smart to buy it, or she couldn't afford it.
You have to create a consistent brand experience however and wherever a customer touches your brand, online or offline. The lines are forever blurred.
Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize.
We recognized that for our future, and for the way the customer was now shopping, we had to have one point of view. All roads lead back to the customer.
As an Old Navy style attendant, I'm all about upgrading your bare basics and presenting them to your customer as basics you need to have in your wardrobe.
The average customer comes into McDonald's three to four times a month, and I'm absolutely convinced that can fit in very comfortably into a balanced diet.
Even if someone is already in your market space, ask yourself whether you can approach it from a different angle and thereby secure your own customer base.
Our customers, system, and shareholders are best served when we direct our focus and energy towards executing against these critical customer expectations.
Besides offering desirable products, the Free People brand continue to produce some of the most compelling imagery and customer engagement in the industry.
The minute you do any layoffs, you might as well lay off the whole joint because everybody forgets about the customer and worries about their job security.
Advertising is, of course, important because advertise is the final design. It's the last layer that speaks to the customer, that tells them what you have.
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.
I think the reason that we do things the way we do is because we respect the customer. And I don't look at what we do as anything less than any other brand.
Companies are bought for their revenue, customer base, technology, or people. A few great companies offer all of these, but any valuable business offers one.
Experts said public companies worry about the loss of customer confidence and the legal liability to shareholders or security vendors when they report flaws.
As the owner, you have to look into the mind of the customer and see and feel how their relationship to your product works - not just that the product works.
What's crucial in a High Street store is a compelling reason for people to shop there. Shops must offer excellent customer service - and 'theatre' is a must.
The goal of listening to customers is not to please every one of them. It's to figure out which customer segments serve your needs - both short and long term.
I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.
So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.
We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient.
The key for us is always a multiple-year strategy, and a multiple-year strategy means great products, great customer relationships, and doing solid engineering.
No one bill will cure the problem of spam. It will take a combined effort of legislation, litigation, enforcement, customer education, and technology solutions.
It was easy for me in my bathrobe to provide really great customer service. As an introvert, it's really much easier to do than when standing in a retail store.
Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.
My dream customer is every celebrity that's on the red carpet, everybody at the Met Gala, and on top of that, just everybody and anybody. I would dress everybody.