Quotes of All Topics . Occasions . Authors
Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.
It's really simple: If you're not meeting the wants and needs of the customer, you're done. There's not a lot of loyalty here.
My customer has her own sense of style and knows herself well. My goal is to help women become the best version of themselves.
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
The Internet is the number one reason people buy PCs, and the number one use of PCs is on the Internet from our customer base.
Each customer has unique deployment needs, and as a result, CIOs value the flexibility that our hybrid cloud offerings provide.
I understand that some people are angry about taxi services. A taxi fare hike should be accompanied by better customer service.
I'm not an easy customer. My attention to detail could probably drive you mad. My eye still always goes toward the single flaw.
Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us.
We built TransferWise focused on customer innovation. That means we build our product based first and foremost on our customers.
Just as we are enhancing the customer side of our marketplace, we are also looking for ways to increase our contributor expense.
If the salesperson is busy, he or she should nod and say 'I'll be with you in a few moments,' so the customer won't mind waiting.
Times change, things move. F1 used to have customer cars years ago. You could buy a car from March or from Ferrari and go racing.
The customer doing something innovative is not interested in the size of your company but in whether you understand what he does.
Face-to-face customer feedback refines or validates every component of the startup's business model, not just the product itself.
CEOs must embrace the role of serving as the public face of the company to their customer community and the marketplace at large.
It is critical to bundle all future variable costs of supporting the customer in order to fairly estimate the future contribution.
Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.
Almost every customer that I talk to is talking about how they're using APIs, and what a step function they are for their business.
Customer Development changes almost every aspect of startup behavior, performance, metrics, and, as often as not, success potential.
I think competition is good. It finally delivers the best value to the customer, and I think it keeps all the players on their toes.
To me, 'design thinking' is another way of saying empathize with the customer. It's consideration for the person you're designing for.
You should not build your customer service system on the premise that your organisation will never question the whims of your clients.
If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.
The big exchanges that hold customer deposits are a big target for hackers, and unfortunately, most bitcoin exchanges store user funds.
Our line of business structure has served us very well in the past, when customer segments and product requirements were very distinct.
You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.
My first customer is myself. When I tell a story I like, I can sleep easy. I'm sorry when audiences don't like it, but I have no choice.
You shouldn't take a customer who's buying an album, who's happy buying an album, and try to tell them that what they're doing is wrong.
Broadband gives small businesses the opportunity to broaden their customer base and reduce their overheads through e-commerce platforms.
We've had to be innovative, in terms of reaching the customer, and that's all been about making it an experiential shopping environment.
If you make every pillow like it's your only pillow, and every customer like it's your only customer, I mean, that's an amazing concept.
What you can do is ask: 'What is the value to the customer? What are they willing to pay for?' Then, deliver great products and services.
Amazon has done something for all of retail, which is resetting the customer expectations about how quickly and easily you can get things.
Restaurants with small courses that give the customer choices, and that don't obligate them to spend a fortune, are going to do very well.
We need to reengineer companies to focus on figuring out who the customer is, what's the market and what kind of product you should build.
The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary.
Usually, what I recommend to entrepreneurs is to focus on telling the problem first, about the customer or the person who has that problem.
I dress women the way I see them and the way I envision them from day one, thus my customer knows that what she is looking for she will get.
Every moment contains an opportunity to create feelings of satisfaction and excitement in a customer. It's up to retailers to make it happen.
Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.
Every other fashion brand out there - including those that I call 'competitors' - are run by mostly old white men, and the customer knows it.
People in the beauty community don't like copycats, so I think it's important to stay true to who you are and people will stay your customer.
We looked at the customer segment that we want to go after, the Millennials, which everybody wants to go after. They are not buying linear TV.
I am not pushy. You want it, you buy it. Most people hit the customer over the head. But if you're too self-important, it's kind of repellent.
I learned from my first restaurant: Make customers happy, make sure the customer comes back again. And automatically, success has followed me.
Spending time on the floor is really important. It's great to work out of an office, but working the store gives you contact with the customer.
We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs.
By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.
Businesses should focus on solving problems, putting the customer first, delivering value - not gimmicks - and growing in a sustainable manner.