Quotes of All Topics . Occasions . Authors
Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable.
There's a strength to being able to look at products through a customer's eyes, but it is also dangerous.
The first person a customer speaks with has the greatest impact on that customer's impression of Safeway.
If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.
Gox was a pattern of poor operations, poor customer service, poor PR. You can't just take bitcoin and hide.
If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.
If I were a customer, and I was given a dish with peppers, I would hate it. I also don't like blood sausage.
As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.
The PC business is not about price, it's about value, or what you can give the customer for his or her money.
Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.
Forget 'branding' and 'positioning.' Once you understand customer behavior, everything else falls into place.
All business success rests on something labeled a sale, which at least momentarily weds company and customer.
Accenture Interactive is working with many of the world's leading brands to transform the customer experience.
Pager companies are very much looking to provide new services to help them regain some of their customer base.
The customer is a remarkably selfish person: He takes the relationship to where the execution is in his favor.
My mother was a single mom whose days were spent as a customer service rep at Con Edison in downtown Brooklyn.
We take privacy very seriously and have privacy a policy and our intention is never to sell any customer data.
You know, chemo and radiation is a very tough customer. It does so much good, but it also does a lot of damage.
When our customer leaves Urban Outfitters, the Main Line is the type of place where more of them go than don't.
It takes great salesmanship to convince a customer to buy something from you that isn't built or isn't finished.
Many companies talk about customer success, but how many actually put the customer first above all else, always?
I once got a Christmas card from my local Greggs. It said, 'To Scarlett, thanks for being such a loyal customer.'
Businesses that make consumer privacy a point of competitive differentiation will enjoy greater customer loyalty.
The definition of an 'operating system' is bound to evolve with customer demands and technological possibilities.
Wal-Mart impoverished its own customer base. Google is facing exactly the same issue long-term, although not yet.
Everyone talks about building a relationship with your customer. I think you build one with your employees first.
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
Let's hold insurance companies accountable the right way by making them put their whole customer base on the line.
For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
I have no issue with raising minimum wage, but then the customer can't say to us, 'Why are you raising your prices?'
The best form of customer service is self service. Constantly empower customers to get their own answers themselves.
Whether you live in a big city or a small town, a call placed by a loved one, friend, or customer should go through.
It's an amazing feeling when I have a customer who tries a leg on and is able to go snowboarding for the first time.
I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.
You have to understand who your customer is and her motivations and marry it to what's happening in the outside world.
I think AMD is at our best when we're working with a customer and allowing them to do something they couldn't do before.
Technology - the Internet, mobile and analytics - is being used to do anything and everything a customer doesn't want to.
In a two-sided market, focusing on the customer will increase a business's ability to extract value from the supply side.
Value is created for the customer, and that allows our suppliers, agents and staff that work with Sany to obtain success.
It was our belief we should have a customer base and that the catwalk was actually supporting and increasing the business.
You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.
You have to be savvy and sharp and also straightforward with your customer. I think that authenticity is really important.
Great entrepreneurs are often great listeners and they can spot patterns and pick up on small details in customer stories.
I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.
As a customer, I would see pieces that I loved and then find out they weren't being made because no store had ordered them.
A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.
Every customer is different, and the travel experience is completely fluid, but the end goal is to find the best solutions.