Quotes of All Topics . Occasions . Authors
If I'm looking at a client, I can say, 'Oh, wow, this is where you're weak; this is what you need to work on.' I can correct her in a matter of seconds, and then she's practicing specifically on the thing she needs to work on instead of repeating the same mistakes. Having that feedback is essential for beginners.
In my business - SAT tutoring - you get used to sighs. A client's mother frets over the sheer amount of work her daughter has to do to get her score up, until she reaches the resigned moment when she will sigh and observe that no one thought you could prepare for the SAT back when she took it - it was 'untutorable.'
We know that people are less open in conversations if the other conversant puts a cell phone on the table. Even if it's turned off. The sign is enough to close the mind and make a prospective client or lover less likely to do what you ask. As people realize this, they'll start putting away phones or turning them off.
What I'm primarily responsible for is products. Everything is developed with my personal involvement. Second is client communication. Everything to do with product and consumer is my primary focus. I also deal with everything which relates to investment and partnership. Distribution, finance, administration, I don't do.
I had a client who was getting ready for the Oscars, and all she ate was one meal a day - of two boiled eggs! I was able to persuade her to add some almonds and a protein shake and some vitamin supplements. It's a self-defeating strategy. You need to eat enough, particularly protein, to build lean and toned muscle in the first place.
It may be irrational, but if you're local, the client often feels that, if worse comes to worst, they can knock on your door. They 'know where you live.' But when you're remote, they're going to be more suspicious when phone calls go unreturned or emails keep getting 'lost.' Stay on top of communications, and you'll reap the benefits.
Organizations are accumulations of historical debris. They are not consciously thought. So when you ask the Education Ministry 'What's your core function and who's your client?' they laugh at you. When I say that the client is the Afghan child - and the Ministry is an instrument, not the goal - it's greeted with shock. It's a new idea.
I think that one of the primary roles of an attorney, and certainly we try to teach it here to our students, is that you counsel compliance with the law. The lawyer, more than simply being a mouthpiece for the client and advocating at whatever cost the client's interest, is also an officer of the court in questions that appear before the court.
