The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons.

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• Johann Wolfgang Von Goethe

  Writer

  Thursday, Aug 28, 1749
  Thursday, Mar 22, 1832

• Napoleon Bonaparte

  Military Commander

  Tuesday, Aug 15, 1769
  Saturday, May 05, 1821

• John C. Maxwell

  Author

  Thursday, Feb 20, 1947
  

• John Locke

  Philosopher

  Sunday, Aug 29, 1632
  Tuesday, Oct 28, 1704

• Rodney Dangerfield

  Comedian

  Tuesday, Nov 22, 1921
  Tuesday, Oct 05, 2004

• Ruth Bader Ginsburg

  Associate Justice Of The Supreme Court Of The United States

  Wednesday, Mar 15, 1933
  

• Napoleon Hill

  Author

  Friday, Oct 26, 1883
  Sunday, Nov 08, 1970

• Wayne Dyer

  Author

  Friday, May 10, 1940
  Saturday, Aug 29, 2015

• Dr. Seuss

  Writer

  Wednesday, Mar 02, 1904
  Tuesday, Sep 24, 1991

• Jean De La Bruyere

  Wednesday, Aug 16, 1645
  Thursday, May 10, 1696

• Khalil Gibran

  Poet

  Saturday, Jan 06, 1883
  Friday, Apr 10, 1931

• John F. Kennedy

  35Th U.s. President

  Tuesday, May 29, 1917
  Friday, Nov 22, 1963

• Kanye West

  Songwriter

  Wednesday, Jun 08, 1977
  Thursday, Jun 04, 2015

• Thomas Jefferson

  3Rd US President

  Saturday, Apr 13, 1743
  Tuesday, Jul 04, 1826

• Marcus Aurelius

  Roman Emperor

  Saturday, Apr 26, 0121
  Friday, Mar 17, 0180