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I try to stop myself from getting frustrated. I'm not a hundred percent successful, but I'm a thousand times better than I used to be. Anyone who's angry, nasty or rude is really offering a plea to be loved. I play a game with myself, trying to convert them from what I call low-energy emotions that drain us - frustration, irritation, anger and impatience - into high-energy emotions that sustain us - love, caring, kindness.
