If you are seizing on a new business opportunity, deliberately move your customers' expectations up a few notches and consistently over-deliver on your promises - you will leave your competitors struggling to catch up.

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• William Blake

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• Jean De La Bruyere

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• Soren Kierkegaard

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• Robert Frost

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• Robin Williams

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• Paulo Coelho

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• Rodney Dangerfield

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• Ernest Hemingway

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• Vince Lombardi

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• W. Edwards Deming

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