I am certainly not an intellectual relativist, nor a moral relativist.

When a possibility is unfamiliar to us, we do not even think about it.

Understanding variation is the key to success in quality and business.

Put a good person in a bad system and the bad system wins, no contest.

The fundamental task is to achieve smallness within large organisation.

If, however, economic ambitions are good servants, they are bad masters

There are only two industries that refer to their customers as 'users'.

Discovering the unexpected is more important than confirming the known.

The signal is the truth. The noise is what distracts us from the truth.

You don't want to influence the same system you are trying to forecast.

Caesar recognized the omens, but he didn't believe they applied to him.

If you do not know how to ask the right question, you discover nothing.

People learn in different ways: reading, listening, pictures, watching.

Management's job is to know which systems are stable and which are not.

If, however, economic ambitions are good servants, they are bad masters.

Audience boredom is usually a content failure, not a decoration failure.

Confusing common causes with special causes will only make things worse.

Adopt a new philosophy of cooperation (win-win) in which everybody wins.

Hard work and best efforts will not by themselves dig us out of the pit.

To me, anyone with an Australian accent wielding a tennis racket is cool.

Bayesian statistics is difficult in the sense that thinking is difficult.

Clutter is not a property of information. Clutter is a failure of design.

Beautiful Evidence is about the theory and practice of analytical design.

Nursing is a progressive art such that to stand still is to go backwards.

diseases, as all experience shows, are adjectives, not noun substantives.

Mere allocation of huge sums of money for quality will not bring quality.

Defects are not free. Somebody makes them, and gets paid for making them.

It would be a mistake to export western management to a friendly country.

The prevailing system of management has crushed fun out of the workplace.

It is amazing how much theory we can do without when work actually begins.

The goal is to provide analytical tools that will last students a lifetime

In politics people build whole reputations off of getting one thing right.

Management by results - like driving a car by looking in rear view mirror.

The goal is to provide analytical tools that will last students a lifetime.

Economy is not baseball, where the game is always played by the same rules.

No requirement of industry is so much neglected as operational definitions.

Clutter and confusion are failures of design, not attributes of information.

Nursing is one of the Fine Arts: I had almost said, the finest of Fine Arts.

People gravitate toward information that implies a happier outlook for them.

Every four years in the presidential election, some new precedent is broken.

Learning is not compulsory; it's voluntary... But to survive, we must learn.

We are one of the last heavy metal bands. Iron Maiden has always been unique.

I stand at the altar of murdered men, and, while I live, I fight their cause.

I am not yet worthy; and I will live to deserve to be called a Trained Nurse.

I never lose an opportunity of urging a practical beginning, however small...

The quest for certainty in forecasting outcomes can be the enemy of progress.

It's a little strange to become a kind of symbol of a whole type of analysis.

This is perhaps the most important book on evolutionary genetics ever written

When a system is stable, telling the worker about mistakes is only tampering.

When a worker has reached a stable state, further training will not help him.

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