Lack of knowledge... that is the problem.

All models are wrong, but some are useful.

The emphasis should be on why we do a job.

Management does not know what a system is.

I've never been much for theory and scales.

The point of the essay is to change things.

A lot of things can't be modeled very well.

A lot of the time nothing happens in a day.

Survival is optional. No one has to change.

I use the word nursing for want of a better.

You can not hear what you do not understand.

Managing by results only makes things worse.

Success makes you less intimidated by things.

I don't think you should limit what you read.

All models are wrong; some models are useful.

The transformation will come from leadership.

The process is not just the sum of its parts.

Shrink, shrink variation, to reduce the loss.

The most important things cannot be measured.

I just want to help people do better research.

If you like overheads, you'll love PowerPoint.

For the sick it is important to have the best.

Precise forecasts masquerade as accurate ones.

We should be guided by theory, not by numbers.

People need to know how their job contributes.

Profit in business comes from repeat customers

Change the rule and you will get a new number.

Uncontrolled variation is the enemy of quality.

Any manager can do well in an expanding market.

You should not ask questions without knowledge.

Remember my name-- you'll be screaming it later.

The next Christ will perhaps be a female Christ.

I can expect no sympathy or help from my family.

I have the same friends and the same bad habits.

A bad system will beat a good person every time.

Divide responsibility and nobody is responsible.

Nothing happens without personal transformation.

Not mass production but production by the masses.

Man is small, and, therefore, small is beautiful.

Our faith gives us knowledge of something better.

Management's job is to optimize the whole system.

Education costs money. But then so does ignorance.

Never underestimate the healing effects of beauty.

We're living in a world where Google beats Gallup.

The questions are more important than the answers.

Retroactive management emphasizes the bottom line.

Learning is not compulsory... neither is survival.

Our task is to look at the world, and see it whole.

You don't want to treat any one person as oracular.

People have different ways of interpreting history.

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