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I'm old, I'm used to crummy service, I'm trained to get crummy service. To me, the fact I can get through to a call centre and then hold for 15 minutes, I don't get that upset. My kids won't. They want to know the answer to their question now. As a company you have to provide an answer to that consumer.
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You know, a meme is now circulating that's called the Ostrich Brigade. And it's used to describe all those people who are burying their heads in the sand. I call it the three D strategy. It's denial, deflection, and a demonization of those of us who want to speak honestly about these issues of extremism.
The major media companies are playing a defensive game, and I'm not sure I blame them. If you look at the digital revolution, you look at who the winners and the losers are, there are some very very big losers - music, the newspaper industry. And there are some really big winners, social media, Facebook.
I understand why creative people like dark, but American audiences don't like dark. They like story. They do not respond to nervous breakdowns and unhappy episodes that lead nowhere. They like their characters to be a part of the action. They like strength, not weakness, a chance to work out any dilemma.
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When you want a raise, you're not only going in saying: 'I want more money.' You're going in and saying: 'Here's what I want out of my career. Here's what I accomplished. Here's what I said I was going to do. Here's what I've done. Not only do I deserve more money, but I want to get to here on my career.'
I'm drawn to talented, creative people who often just don't know how to support themselves - they're more focused on their work than trying to figure that out. So I commission a lot of works with artists who I like personally or professionally, and through that process, I wound up collecting a lot of art.
What went wrong is we had tremendous concentration in the sense we put a lot of our money to work against U.S. real estate. We got here by lending money, and putting money to work in the U.S. real estate market, in a size that was probably larger than what we ought to have done on a diversification basis.
Theres simply anger over the accountability that Yelp brings and also this feeling of powerlessness because so much power is now being put in the hands of the consumer. But the important thing that gets lost with some of these business owners who are very upset with us is its the whole picture that counts.
When we get our sense of self from only one place, when something goes wrong and the inevitable happens, it can crush you emotionally, spiritually and physically. So it’s important not to believe you are defined by one place, one relationship or one thing, and to find ways to keep your sense of self strong.
The thing that I learned early on is you really need to set goals in your life, both short-term and long-term, just like you do in business. Having that long-term goal will enable you to have a plan on how to achieve it. We apply these skills in business, yet when it comes to ourselves, we rarely apply them.
There's simply anger over the accountability that Yelp brings and also this feeling of powerlessness because so much power is now being put in the hands of the consumer. But the important thing that gets lost with some of these business owners who are very upset with us is it's the whole picture that counts.
On a personal level, the 'Young Apprentice' schedule is very long. The children needed long breaks so the sheer amount of time it took made it tougher. There was a lot more hanging around. But as a show, championing young people and promoting young people who are willing to have a go, I thought it was great.
My wife is the host of Big Brother. Her name is Julie Chen, and she'll say, "Da da da,* but first* we do this." So they mashed together her saying "but first" a couple dozen times. Literally. In different outfits. And when you cut it together like that, it appears very robotlike. They called her the Chenbot.
My wife is the host of 'Big Brother.' Her name is Julie Chen, and she'll say, 'Da da da, but first we do this.' So they mashed together her saying 'but first' a couple dozen times. Literally. In different outfits. And when you cut it together like that, it appears very robotlike. They called her the Chenbot.
GIS, in its digital manifestation of geography, goes beyond just the science. It provides us a framework and a process for applying geography. It brings together observational science and measurement and integrates it with modeling and prediction, analysis, and interpretation so that we can understand things.
The first time I watched television I felt exactly as if something important had taken an elevator ride up to my head and gotten off and turned on the light in my mind. I knew that I was going to do something in television. It was in my cards. I remember feeling the warm relief of knowing where my future was.
The short form, speed, and consistency of communication by Trump beat Clinton's nuanced, detailed, and long-form communication. Trump came across as more genuine, Clinton as less than transparent. Trump engaged directly with his community; Clinton spoke through the media in a careful and less frequent manner.
Robotic toys can be very interesting, but it is important that the toy not 'dictate' how the child should play with it. Rather, it should take its cues from the child and enhance, teach, and enrich the play experience. We incorporated some of these features into a robotic baby doll we built for Hasbro in 1999.
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The thing we have to be careful of is that the Internet is a global communications medium, and if one country tips the balance in regulating its use or regulating what companies or individuals do on the web, it could have an economic impact that might be unintended, quite frankly, by the regulations themselves.
If you had asked me, did I have everything nailed down and wired about what I wanted to do, and was I following some real plan? No. In fact, by the time I was in my mid-20s or even late-20s, and I was still in the law firm, I really was starting to get a little nervous that I didn't know what I was going to do.
The commitment to put an end to illegal deforestation and develop sustainable alternatives for commodities like palm oil and soy, for example, is an inspiring illustration of what can be achieved when governments and industry partners come together determined to bring about transformational market-wide changes.
Yes, our enlightenment process is coming, but now it's about accepting our own imperfection as a human being, and through that we come back to a place of self-love and understand the journey more - that we have come here just to have a series of experiences to learn from and that we need not do it all perfectly.
There really is not any difference between any of us, because we're only talking about the difference of one moment in time between remembering. We can't judge what's right for each individual, because each person will get what they are ready for within the moment that are presented during that timeline process.
It really helps to know what success is before you get there, and if you know, then you can head right for it. For some people, it's the most money. For some, it's the most power. For some, it's the most girlfriends. Everybody's got a measure. For me, I guess it's having the respect and admiration of your peers.
As the TiVos and the Replays are coming into our world - and they're coming - it's better to - be inside the tent and figure out what they're doing and to work hand in hand with them as opposed to saying, 'You know what, the automobile is not going to work. I'm going to stick to my horse and carriage,' you know.
We need to make everyone more aware of the benefits of empowering women. Then I think we can succeed faster. Because it's one thing to achieve success, and another to repeat success. That's the job of a leader. Promoting women leadership and creating a more level playing field is a huge enabler to repeat success.
I have always felt that my career was not going to be a straight shot up, but more of a kind of rolling wave, so that I could raise my children. So I got pregnant when I was the head of production at a studio, and I became chairperson at a bigger studio when I was pregnant with my second daughter. You just do it!
To make a record requires a strategy; it's not just throwing somebody in the studio and seeing how it goes. Some artists are self-contained, but they still need advice about producers and collaborations and single choice. They need an army and a perspective and creative friction, because nobody has all the ideas.
We shifted our philosophy from being a computer mapping group that would support planners to the idea of building actual software that would be well engineered. Because at that time, our software was not well-engineered at all; it was basically built with project funding and for project work, largely by ourselves.
There's been resistance to every new technology that's ever been introduced. When books came out hundreds of years ago, there were complaints that it would destroy the oral tradition. Some of those fears were justified, but it didn't stop the rise of the written word. And books have proven to be incredibly useful.
I was always fascinated by the Torah, the Bible, in terms of story telling: heroes and villains, morality and flaws. There's no better epic. Also, being part Latin and Jewish means I have a sense of the theatrical. There were always a lot of people in my house. My home was always filled with a lot of storytellers.
My biggest fear is that we [Unilever company] at one point in time will not be able to attract the best and brightest [workers]. I don't worry so much about the business, the strategy. If we can continue to attract the best, I know they will ultimately figure out how to run the company in a very tough environment.
People at my level [Unilever CEO] shouldn't be motivated by salary. If you paid me double, I'm not going to work twice as much, because I'm already probably maximizing my time available. And would it change the way I do things? Not really. So, yes, I am fortunate, and I am ashamed about the amount of money I earn.
Yahoo is a battleship. If you've ever seen a battleship, they're gigantic, and Yahoo is gigantic in the terms of consumer Internet companies. To turn a battleship takes a long time, but once you turn that battle ship the right way, it's a battleship, and it can really inflict some damage on an enemy or competition.
We have continued to advance our global ambition with acquisitions that fill in the global footprint, such as Dabo in Dubai on the marketing side, Smithfield in the U.K. for financial PR, Ergo in Germany for corporate reputation and public affairs, and Position in Colombia to add scale to our Latin America business.
There will be revelations of truth and understanding about our role within the universes, and we will start navigating with the galactic community and with other life form energies in a much more precise way, much more of a communion with those energies in accord with the acceleration that is happening on the planet.
What's amazing is that the Web enables you to build a kind of channel that wouldn't have made sense for cable, in the same way cable enabled you to build content that wouldn't have made sense for broadcast. You couldn't have done CNN with the broadcast networks; you couldn't have done MTV with the broadcast networks.
Many companies are disappointing the citizens of this world by manipulating labor rates, putting horse meat instead of beef out there, or thinking it's totally acceptable to make a T-shirt from a collapsing factory. Increasingly, people don't want to work for these companies, and consumers don't want to buy from them.
The best way to make change is to know how something works. If you're going to go build something or change whatever it is, if you don't know how it works and you're trying to go make a change in it, the first thing you're doing is you're spending time figuring out how it works. The same thing happens in organizations.
The characteristics of successful business people, whether they are male or female, are very similar. It's about determination, it's about enthusiasm, it's about strategy, it's about communication, it's about integrity. And sometimes men and women display those differently but fundamentally they are the same qualities.
When you actually take the time to go over to somebody's office and personally thank them - whether their office is in a cockpit of an airplane, or in a break room - that's an actual manifestation of interest in them. You need to take the time to show the people around you who work for you that you're interested in them.
The issue for the major companies is how, is how when and where to make their content online. So you look at these major cable companies, whether it's Disney or Time Warner, News Corp., ESPN, USA, they're being very very careful, about making their content available over the internet, and they're trying to figure it out.
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More and more businesses are seeing the potential of a more sustainable business model, driven both by the firm belief that business can be a force for good and by the realization that the cost of inaction often exceeds the cost of action - notably when it comes to the growing threat of climate change and water scarcity.
Even as an 18-year-old, I had to grow comfortable with my leadership style, which is that I was really impatient with under-motivated people - extremely impatient, to the point where I was counterproductive as a manager of underproductive people. And that hasn't really changed. If people need to be motivated, I'm no good.
I used to fall into the trap of thinking that taking care of my husband and kids was more important than taking care of myself. Now I have a new attitude: You know when you're on an airplane and the manual tells you to put on your oxygen mask first and then help the person next to you? I feel the same way about my health.
The competitive instinct is what I think drives organizations and people to become better and better. It can promote change toward progress and development, which is good for everybody. It can be the motivating force behind improvement in our social well-being that is far beyond anything we might have imagined on our own.