Passengers don't like changing planes. That means waiting time, stress, running around. There's a joke that the hub principle is supposed to have been invented by cargo firms. The baggage doesn't care where and how it's pushed around.

Schools reward their students for a combination of intelligence, perseverance, and hard work - in the classroom and on the playing fields. But these metrics don't help kids understand that great grades are not a pass for a great life.

If you're doing something new you've got to have a vision. You've got to have a perspective. You've got to have some north star you're aiming for, and you just believe somehow you'll get there, which kind of gets to the passion point.

Nowadays people seem to switch schools, either because they have to, and certain schools only serve certain grades, or because they move to a different place or have some particular interest, but I was in the same school for 13 years.

First was the mouse. The second was the click wheel. And now, we're going to bring multi-touch to the market. And each of these revolutionary interfaces has made possible a revolutionary product - the Mac, the iPod and now the iPhone.

As much as I'd love to give everybody a really cheap option, it's just simply not possible in certain sorts of extreme events... I guarantee that our strategy on surge pricing is the optimal way to get as many people home as possible.

People often ask me what I consider my goal to be at TOMS. The truth is that it's changed over the years. When we first began, the goal was to create a for-profit company to help the children that I met in a small village in Argentina.

The only thing that scares me in the tech area is that it moves so fast that you have to be ready to invest in 20 things. Because if you just invest in one, next week, somebody has a better mousetrap, and you get taken to the cleaners.

Don't sweat it if you are stuck in the corporate job right now. But begin to plan ahead. I know from much personal experience that it takes 1-3 years to transition from total scratch to making a living from home in any career you want.

Many of the things we do at Basecamp would be considered unusual at most companies: paying for employees' hobbies, allowing our team to work from anywhere, even footing the bill for fresh fruits and veggies in our staff members' homes.

Products can introduce more complexity over time, but as far as launching and introducing a new product into the market, it's a marketing problem. You have to explain everything you do, and people have to understand it, within seconds.

Organizations spend hundreds of hours and hundreds of thousands of dollars installing and implementing huge servers, new Web sites and applications. They have to continue to do that, but they also have to clean up the mess of the '90s.

Peace should be understood in a human way - in a broad social, political and economic way. Peace is threatened by unjust economic, social and political order, absence of democracy, environmental degradation and absence of human rights.

Governments take too long to get things done and there are far too many varied interests at stake. If you were starting a business today and needed a partner, you would never choose a large bureaucratic institution like the government.

The goal must be to expand ourselves beyond one field of focus and use our improved access to information to solve the very real and extreme economic, environmental, and resource challenges we face as an interconnected, global society.

In fact, technology has been the story of human progress from as long back as we know. In 100 years people will look back on now and say, 'That was the Internet Age.' And computers will be seen as a mere ingredient to the Internet Age.

If entrepreneurs were running schools, instead of bureaucrats, schools would be teaching a lot more of the skills and mindsets found in this book. Since they're not, this book is a necessary antidote to a traditional college education.

The Value Proposition Canvas functions like a plug-in to the Business Model Canvas and zooms into the value proposition and customer segment to describe the interactions between customers and product more explicitly and in more detail.

I was at Reed [College] for only a few months. My parents intended for me to stay there for all four years but I decided that college wasn't right for me. I had no idea what I wanted to do I didn't see how college was going to help me.

A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.

It's so important to believe in yourself. Believe that you can do it, under any circumstances. Because if you believe you can, then you really will. That belief just keeps you searching for the answers, and then pretty soon you get it.

I put myself in a position of authority where if I get judged, I get scrutinized. So if I get caught slipping, than I have to reap the repercussions of it. That is the game I’m in and people will judge you, you just have to get over it.

Up until the time Turner Broadcasting bought Hanna-Barbera, it was essentially an independent studio whose planning cycle had to be nine months. You got a pickup in January, and you put it on the air in September. That's been the cycle.

There are lots of YouTubers that no one knows about who are getting hundreds of thousands of views on content that we would be really upset to see. And no one's holding them accountable because their audience shares all the same biases.

I don't know all the future steps, but I know one of them: we need to build a low-cost, highly operable, reusable launch vehicle. No matter which path we take, it has to include that gate, and so that's why that's Blue Origin's mission.

I do believe that Instagram has put a stake in the ground and we're growing more quickly than anyone. Is there something in there we could do to make it a multi-billion dollar business? I think we can figure out something along the way.

People are so bad at driving cars that computers don't have to be that good to be much better. Any time you stand in line at the D.M.V. and look around, you're like, Oh, my God, I wish all these people were replaced by computer drivers.

Be a dreamer. Have a sense of greatness. It has been said that if you can dream it, you can do it. And I believe that. Before your dream can become a reality, you have to see it in your own mind; see its fulfillment, whatever it may be.

I believe that software, and in fact entire companies, should be run in a way that assumes that the sum of the talent of people outside your walls is greater than the sum of the few you have inside. None of us are as smart as all of us.

Civilization has given us enormous successes: going to the moon, technology. But then this is the civilisation that took us to debt, environmental crisis, every single crisis. We need a civilization where we say goodbye to these things.

In the business world today, failure is apparently not an option. We need to change this attitude toward failure - and celebrate the idea that only by falling on our collective business faces do we learn enough to succeed down the road.

Look for when the environment is changing - the big shift now is mobile Internet. It's really happening big-time. The way you interact with services on a smart phone compared to the Web is quite different, so there's a huge opportunity.

The best entrepreneurs know this: every great business is built around a secret that’s hidden from the outside. A great company is a conspiracy to change the world; when you share your secret, the recipient becomes a fellow conspirator.

We don't have a good language to talk about this kind of thing. In most people's vocabularies, design means veneer... But to me, nothing could be further from the meaning of design. Design is the fundamental soul of a man-made creation.

It is true that there is a fine line between entrepreneurship and insanity. Crazy people see and feel things that others don't. But you have to believe that everything is possible. If you believe it, those around you will believe it too.

Everyone procrastinates. The difference between high performers and low performers is largely determined by what they choose to procrastinate on. Since you must procrastinate anyway, decide today to procrastinate on low-value activities.

Not to let anyone convince you that your dream, your vision to be an entrepreneur is something that you shouldn't do. What often happens is that people who are well meaning, who really care for us are afraid for us and talk us out of it.

My first ambition in life, I made up my mind I was going to become Miles Davis. I studied music, music theory. I played trumpet for nine years. One day, my mother explained, 'You can't be Miles Davis. There's one, and he's got that job.'

There is some risk that if the wrong regulatory regime gets adopted in the U.S., then the center of innovation could move to other countries. If blockchains are the next Internet, that would be a very unfortunate development for the U.S.

Mentors don't have to be the Daymond Johns or the Mark Cubans. A person running a successful bodega or a tax firm in your community for the last 20 years, that person is working just as much as the individual who's running General Mills.

At Year Up, our students - low income 18-24 year olds - come to us having already faced substantial obstacles in life. They are not in search of a handout; what they want most of all is the ability to take ownership of their own futures.

Before I left China, I was educated that China was the richest, happiest country in the world. So when I arrived Australia, I thought, 'Oh my God, everything is different from what I was told.' Since then, I started to think differently.

There are cases where government-to-government aid actually has worked. Look at the eradication of smallpox and the near eradication of polio. But these are really top down solutions that require government-to-government support and aid.

As the number of people who work at Basecamp has grown, I've noticed places where we could use more features, like management, structure, and guidelines. I've also noticed places where we've overengineered ourselves and should pull back.

I don't have an office. I sit in a cubicle with everybody else. That's partly so no one can ask for an office, which in a fast-growing company isn't practical. But it's also so I can keep my finger on the pulse of how people are feeling.

If you've got an idea, start today. There's no better time than now to get going. That doesn't mean quit your job and jump into your idea 100 percent from day one, but there's always small progress that can be made to start the movement.

If you want to bring down the prices of healthcare and education, the answer will be more innovation, more technology, which will then have the effect of freaking everybody out and saying, 'Oh, my God, you're going to kill all the jobs.'

I have come to believe, deeply and firmly, that we can create a poverty free world if we want to. I came to this conclusion not as a product of a pious dream, but as a concrete result of experience gained in the work of the Grameen Bank.

The subtle generational cues that make one thing cool and another uncool aren't always obvious to a parent. My children are my dinner-table sounding board. I've come up with some wonderful ideas that they universally dismissed as 'lame.'

What I'm really focused on is connecting people around shared interests, so together they can make good stuff happen. I'm more focused on helping people discover their power as individuals, but through those connections with one another.

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