Be more interested than interesting.

Connecting is always better than disconnecting.

Leadership is more about clarity than it is about control.

Wealth is what you take from the world; worth is what you give back.

Be comfortable in your own skin. Comfort and discomfort are contagious.

People who can't take advantage of opportunity take advantage of people.

Technology loves and thrives and makes gobs of money on conspicuous consumption.

Human beings invent just as many ways to sabotage their lives as to improve them.

Buying involves decision-making. It's a performance activity, like sports or acting.

Women have always run the world; maybe it's time to give them a chance at ruling it.

As safe and secure as you believe you are is as vulnerable as you can turn out to be.

Speak the truth. People will forgive an honest mistake; they won't forgive you if you lie.

Do what you say you're going to do. Follow through means never having to say you're sorry.

I think people don't want to be persuaded. And people don't even like to do the persuading.

I know CEOs, and they get sick when they have to lay people off, especially around Christmas.

Self-esteem is crucial to how much or how little contentment you feel at the end of your life.

Salespeople are in the decision business. Their livelihood depends on the decisions of others.

Without the ambition to raise oneself to life's challenges, growth and innovation would never happen.

Lousy, ineffective actions lead to lousy outcomes. Terrific, effective actions lead to terrific outcomes.

The more comfortable you become at accepting recognition, the more comfortable you will be with giving it.

Do something to help your community or people around you. That will help you feel more worthwhile and less alone.

You can't create more jobs for an economy where the vast majority of people are hesitant and even afraid to spend and buy.

I am blessed to count among my friends and colleagues people who are very thoughtful and who deeply care about our country.

Women work and feel like they have to take care of so many details. Sometimes they don't get much help from their husbands.

When someone is complimenting you, they are sharing how your actions or behaviors impacted them. They are not asking if you agree.

One of the most important aspects of an athlete's financial life is that he needs to be personally responsible for his own finances.

Feeling alone makes negative feelings worse. When you feel alone, frustration quickly can become anger, fear quickly can become panic.

Show people a positive path that enables them to make progress on their own terms. Give them options and alternatives that empower them.

In my line of work, I frequently communicate with CEOs and their executive assistants, and nowhere is the need for gratitude more clear.

There is something calming and emotionally restoring when you focus on gratitude for a known deed that helped you, instead of fear of the unknown.

The best way to learn to be present and develop presence is to have the experience of someone you respect and admire being present with and for you.

Be it terrorists or 'blinded by greed' capitalists or 'deaf and dumb and siloed' officials, special interests will always tyrannize the common good.

Sadly, most labor attorneys will advise you not to say you're wrong to anyone, because that might lead them to have something they can use to sue you.

Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize.

The most influential people strive for genuine buy-in and commitment - they don't rely on compliance techniques that only secure short-term persuasion.

A leader who is confused or confusing causes too much anxiety, and a leader who is too controlling is revealing more insecurity and a lack of leadership.

When winning is everything and everyone does whatever they need to win and to not lose, including lying, you have a world in which 'basic trust' is lost.

If fun puts a smile on your face, beauty and elegance put a smile in your heart and take your breath away. It's longer-lasting and more satisfying than fun.

If instead of completely focusing on what you are doing, you are racing ahead to something shinier or to the next best thing, you will not develop excellence.

The measure of self-assurance is how deeply and sincerely interested you are in others; the measure of insecurity is how much you try to impress them with you.

It's no fun being a salesperson when it feels like you're talking to a wall. That's what it feels like when you haven't learned your customer's points of interest.

One of the most important keys to getting through to anyone and then influencing them is to realize that inside everyone's mind, they listen to someone or something.

It really takes something for someone to get up the nerve to share the impact you have had on them, and to them, giving you that recognition is liking giving a gift.

If and when they have a disagreement or argument, and if they can't resolve it, happy couples default to trusting and forgiving rather than distrusting and begrudging.

Few things detract more from your credibility and the respect of your colleagues and peers than being called on the carpet to deflect accusations and defend an untruth.

People often say, 'I don't need recognition,' and the truth is they are right. We don't need it. But like healthy food and exercise, life is a whole lot better with it.

Braggarts are insecure and need attention, and bragging often has the opposite effect on most people when you're trying to gain their respect and increase your influence.

I have heard it said that the measure of a civilization is how it treats those who have hurt it. I think a further measure is how it treats those who deeply disappoint it.

Forget the empty platitudes; your star employee is not a 'godsend.' They are a person deserving of your not infrequent acknowledgment and worthy of appreciation and respect.

When you listen with memory, you have an old agenda, and when you listen with desire, you have a new one. You can't listen to the other person if your agenda is overtaking you.

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