Quotes of All Topics . Occasions . Authors
Rational behavior requires theory. Reactive behavior requires only reflex action.
Now, we learn that a system must have an aim. Without an aim, there is no system.
It is not enough to do your best; you must know what to do, and then do your best.
Quality comes not from inspection, but from improvement of the production process.
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
The customer invents nothing. New products and new services come from the producer.
You can only elevate individual performance by elevating that of the entire system.
Absence of defects does not necessarily build business... Something more is required.
Management of outcomes may not be any more than a skill. It does not require knowledge.
If you can't describe what you are doing as a process, you don't know what you're doing.
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
The most important figures for management of any organization are unknown and unknowable.
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
The result of long-term relationships is better and better quality, and lower and lower costs.
The most basic problem is that performance appraisals often don't accurately assess performance.
American management thinks that they can just copy from Japan. But they don't know what to copy.
The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
You must not run your Organization as a functional hierarchy. You must understand it as a System.
He that would run his company on visible figures alone will in time have neither company nor figures.
People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
To manage one must lead. To lead, one must understand the work that he and his people are responsible for
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
The main difference between service and manufacturing is the service department doesn't know that they have a product.
Learning is not compulsory; it's voluntary. Improvement is not compulsory; it's voluntary. But to survive, we must learn.
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.