Quotes of All Topics . Occasions . Authors
The transformation will come from leadership.
All models are wrong; some models are useful.
Profit in business comes from repeat customers
Change the rule and you will get a new number.
We should be guided by theory, not by numbers.
People need to know how their job contributes.
The greatest losses are unknown and unknowable.
Uncontrolled variation is the enemy of quality.
Any manager can do well in an expanding market.
You should not ask questions without knowledge.
A bad system will beat a good person every time.
Divide responsibility and nobody is responsible.
Nothing happens without personal transformation.
Management's job is to optimize the whole system.
Retroactive management emphasizes the bottom line.
Learning is not compulsory... neither is survival.
The questions are more important than the answers.
Without theory there is nothing to modify or learn.
All anyone asks for is a chance to work with pride.
Whenever there is fear, you will get wrong figures.
Zero defects is a super highway going down the tube.
You do not install quality; you begin to work at it.
You can not achieve an aim unless you have a method.
A system must be managed. It will not manage itself.
The problem is that most courses teach what is wrong.
To optimize the whole, we must sub-optimize the parts
The aim should be to work on the method of management.
Scrap doesn't come for free, we pay someone to make it.
Anyone that enjoys his work is a pleasure to work with.
Innovation comes from people who take joy in their work.
Improve quality, you automatically improve productivity.
Information is not knowledge. Let's not confuse the two.
People work in the system. Management creates the system
A rational prediction has an explanation based on theory.
Any two people have different ideas of what is important.
It is not necessary to change. Survival is not mandatory.
Don't expect smart people to listen to you without proof.
Many people in management are being paid to produce waste.
We know what we told him, but we don't know what he heard.
Innovation comes from the producer - not from the customer.
We are here to learn, to make a difference and to have fun.
Nobody should try to use data unless he has collected data.
A man who knows not his limitations is of no use to anyone.
It does not happen all at once. There is no instant pudding.
The most important measures are both unknown and unknowable.
You do not find knowledge in a dictionary, only information.
3% of the problems have figures, 97% of the problems do not.
A leader must have knowledge. A leader must be able to teach.
Quality begins with the intent, which is fixed by management.
You have to manage a system. The system doesn't manage itself.