Quotes by Sanjay Kumar - Page 1

Failure is unfortunately as common as success.
Sanjay Kumar /
Unfortunately
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I think that a lot of companies are still amazingly price sensitive.
Sanjay Kumar /
Amazing
Sensitive
Amazingly
Companies
Price
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I have a high degree of confidence about India's growth potential in IT.
Sanjay Kumar /
Growth
Degree
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There are companies that are cutting their costs by over 50% by offshoring.
Sanjay Kumar /
Cutting
Companies
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It didn't make a lot of sense for us to be doing Lotus Notes implementations.
Sanjay Kumar /
Notes
Lotus
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So it's really for us about new products, because we have released a lot of new products.
Sanjay Kumar /
New Products
Products
Released
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There is nothing in the company that is either above or below me, as far as I'm concerned.
Sanjay Kumar /
Concerned
Above
Below
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I'm equally comfortable in getting out there and taking a stand when I have to take a stand.
Sanjay Kumar /
Comfortable
Stand
Getting
Equally
Taking
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Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.
Sanjay Kumar /
Mentality
Designed
Industries
Service
Thus
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Clearly, every company needs a leader. That's an important part of being the CEO of the company.
Sanjay Kumar /
Ceo
Clearly
Important Part
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One, we committed to put about 650 people in the field to focus totally on customer satisfaction.
Sanjay Kumar /
Committed
Satisfaction
Totally
Customer
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We have believed at CA that consolidation of this industry is something that was required ten years ago.
Sanjay Kumar /
Consolidation
Ten
Years Ago
Believed
Required
Ten Years
Ten Years Ago
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I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.
Sanjay Kumar /
Limelight
Sharing
Strong Team
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India has the unique advantages of having the biggest domestic market and this should support IT companies.
Sanjay Kumar /
Unique
Advantages
Companies
Domestic
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We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product.
Sanjay Kumar /
Offering
Range
Topics
Video
Announce
Expert
Pc
Product
Via
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Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth.
Sanjay Kumar /
Growth
Linear
Degree
Exponential
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Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Sanjay Kumar /
Companies
Customer
Customer Service
Effective
Measure
Service
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Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model.
Sanjay Kumar /
Decided
Totally
Change Business Look
Business Model
Model
Half Years
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But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.
Sanjay Kumar /
Buying
Time Change Today
Base
Basis
Change Time Today
Materialize
Overall
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So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.
Sanjay Kumar /
Application
Banking
Financial Services
Focused
Indian
Software
Companies
Customer
Packaged
Sectors
Services
Shift
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Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.
Sanjay Kumar /
Finance
Available
Critical
Improvement
Infrastructure
Investment
Sufficient
Venture
Venture Capital
Capital
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To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.
Sanjay Kumar /
Change Me Important
Buck
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So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video.
Sanjay Kumar /
Pops
Sophisticated
Video
Button
Product
Subscribe
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Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.
Sanjay Kumar /
Aspect
Speed
Surprising
Western
Adapt
Fast
Finally
Practices
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And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can.
Sanjay Kumar /
Compare
Worry
Best I Am People
Founder
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That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Sanjay Kumar /
Critical
Bothering
Customer
Customer Service
Phase
Service
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Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.
Sanjay Kumar /
Clients
Infrastructure
Justify
Location
Offshore
Requirements
Delivered
Expense
Reliable
Service
Thus
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So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.
Sanjay Kumar /
Business
Changed
Consolidation
Critical
Critical Mass
Decided
Done
Enough
Mass
Business Model
Center
Customer
Focusing
Model
Hold
Off
Putting
Triangle
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So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.
Sanjay Kumar /
Architect
Implementation
Bought
Customer
Demonstrate
Helped
Leading
Likely
Solution
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Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.
Sanjay Kumar /
Add
Focused
Never Say Never
Acquisitions
Fair
Public Company
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Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?
Sanjay Kumar /
Appears
Customer
Newspaper
Product
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As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.
Sanjay Kumar /
Agreement
Customers
Management
Noise
Paint
Promise
Strategy
Team
Vision
Hit
Big Part
Management Team
Says
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Sanjay Kumar Quotes - Page 1

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