Quotes of All Topics . Occasions . Authors
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
Do it. Try it. Fix it.
You can learn from everybody.
Capital isn't scarce; vision is.
There is only one boss. The customer.
Lose your smile and lose your customers.
High expectations is the key to everything.
Capital isn't hard to find; intuition, yes.
I've always been driven to buck the system.
Individuals don't win in business, teams do.
High expectations are the key to everything.
We're all working together; that's the secret.
Our best ideas come from clerks and stockboys.
I got into retailing because I wanted a real job.
Loosen up, and everybody around you will loosen up.
Don't get so stuck in your ways that you can't change.
One person seeking glory doesn't accomplish very much.
It is unhealthy to marinate in your own press clippings.
If you don't listen to your customers, someone else will.
Most everything I've done I've copied from somebody else.
Curiosity doesn't kill the cat; it kills the competition.
To succeed in this world, you have to change all the time.
Appreciate everything your associates do for the business.
Expenses should never exceed one percent of our purchases.
Focus on something the customer wants, and then deliver it.
Celebrate your successes. Find some humor in your failures.
Take the best out of everything and adapt it to your needs.
What am I supposed to haul my dogs around in, a Rolls-Royce?
When all else fails, put on a costume and sing a silly song.
I loved retail from the beginning, and I still love it today.
Commit to your business. Believe in it more than anybody else.
I believe in always having goals, and always setting them high.
Swim upstream. Go the other way. Ignore the conventional wisdom.
I had to get up everyday with my mind set on improving something.
Give ordinary folk the chance to buy the same things as rich people.
Most of us don't invent ideas. We take the best ideas from someone else.
In the beginning, I was so chintzy I really didn't pay my employees well.
It's just paper - all I own is a pickup truck and a little Wal-Mart stock.
The secret of successful retailing is to give your customers what they want
All of us profit from being corrected - if we're corrected in a positive way.
...You can make a positive out of most any negative if you work at it hard enough.
There’s a lot more business out there in small town America than I ever dreamed of.
I've owned about 18 airplanes over the years, and I've never bought one of them new.
I probably have traveled and walked into more variety stores than anybody in America.
We let folks know we're interested in them and that they're vital to us. cause they are.
If one of our customers comes into the store without a smile, I'll give them one of mine.
The goal as a company is to have customer service that is not just the best, but legendary.
The way management treats associates is exactly how the associates will treat the customers.
I had to pick myself up and get on with it, do it all over again, only even better this time.
The key to success is to get out into the store and listen to what the associates have to say.
