Quotes of All Topics . Occasions . Authors
Silent customers can be deadly. Encourage them to complain.
Even a tiny step is one step closer to where you are going.
What does your product really mean to the people who buy it?
Every service problem is as an opportunity to show you care.
Focus not on who you are, but on what you can do for others.
Greatness is not how you feel, it's how you make others feel.
Enthusiastic service providers create enthusiastic customers.
Q: When you are already in the lead, how do you to stay ahead?
Instead of just asking 'How did I do?' ask 'How can I do more?'
The cutting edge of service is always being honed and polished.
Meeting expectations is good. Exceeding expectations is better.
Life is not a solitary activity. Live well by living for others.
Industry jargon may not be a language your customer understands.
When something needs to be improved, take your medicine - fix it.
Making an honest mistake is acceptable. Failing to fix it is not.
Always aim for 100 percent and you'll always know where to improve.
Create a compelling service vision. When people want to, they will.
If you wait until you have to change, you may have waited too long.
Always do what you can do instead of worrying about what you can't.
Intelligence is useful. Energy is valuable. Integrity is essential.
Let today's strong performance be your starting point for tomorrow.
If you turn your back on a customer, you turn your back on success.
A great leader makes what is visible in their mind, visible to all.
Don't wait. Tomorrow may be too late to do the things you can today.
If you haven't given them your trust, you haven't given them enough.
Give your customers what they want today, and help them see tomorrow.
Your approval gives others the confidence to serve, to learn, to try.
The only way to go further than you've been is to take an extra step.
Exceeding expectations is where satisfaction ends and loyalty begins.
Employees are the key to your success with customers. Treat them well!
The most valuable person is the one who cherishes the value in others.
Make your service systems so strong that everyone looks like a genius.
You can't always hire great service providers, but you can create them.
Be the exception to the rule. It's the surest way to become exceptional.
When only a little can be done, doing it becomes the greatest you can do.
The true measure of what you put in, is what's received on the other end.
Constant acts of goodness are worth far more than rare acts of greatness.
Testimonials describe what has been, and are a promise of what is to come.
When a customer asks what no one else has ever asked, pay close attention.
Giving great service requires the right people and the right service tools.
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
Selfless acts are a source of profound meaning for your self and your life.
Good customers want good quality service. Great customers want it even more.
If they're going to remember the problem, make sure they remember it fondly.
When your staff are 'information-rich', their information can make you rich!
If you were a customer, would you come back to buy your products or services?
The first step to delighting your customers is being there when they need you.
Passion isn't always available. The committed get things done even without it.
Acting after being asked is compliance. Acting without being asked is kindness.
When the customer makes contact, he does not want a quote. He wants a commitment.