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What we say here every day is that our success is really based on our members' success, our community's success. We've created an infrastructure and laid some basic ground rules to create this marketplace.
Technologists come at a problem from the point of view that the system is working a certain way, and if I engage in that system and actually change the rules of the system, I can make it work a different way.
When I started eBay, it was a hobby, an experiment to see if people could use the Internet to be empowered through access to an efficient market. I actually wasn't thinking about it in terms of a social impact.
A well-functioning microfinance bank can actually be a profitable business as well. So it became a perfect proof point that, through business, you can provide an experience that leads to individual self-empowerment.
In order to access private capital, you have to provide competitive return on investment. In order to give competitive returns to investors, you've got to operate on a profitable basis and be thinking of yourself as a business.
My dad was a physician. As a kid, I remember driving around with him on weekends so he could do his rounds at the hospital and talk to patients. We'd spend time in the car talking about what was going on with them, their stories.
The personal wealth that's coming is absolutely secondary to the stories that I hear about our users who have given themselves some financial independence as well by starting businesses, and all the lives we've touched positively.
What I'm really focused on is connecting people around shared interests, so together they can make good stuff happen. I'm more focused on helping people discover their power as individuals, but through those connections with one another.
Don't let people who you may respect and who you believe know what they're talking about, don't let them tell you it can't be done because often they will tell you it can't be done, and it's just because they don't have the courage to try.
Microfinance initiatives are very high-touch models. The loan officer meets with local groups of borrowers every week, they share tips and techniques. There's a lot of training and learning that goes on, which adds to the cost of the model.
In February of 1996, about six months after I created eBay, I started receiving a spate of complaints. Everyone was complaining about each other. I felt very much like I was a parent who had to adjudicate the brothers beating each other up.
I had the notion that, OK, so now we have all of this wealth, we could buy not only one expensive car, we could buy all of them. As soon as you realize that you could buy all of them, then none of them are particularly interesting or satisfying.
I want people to be entrepreneurs, but I want them to do it for the right reasons, because they think they can change the world, because they think they have got something of value to give to the world. Not because they think they can make a lot of money.
News organisations that have been around a while have a lot of traditions and ways of doing things that may have served them for many years but perhaps make them less flexible in the digital era. As an entrepreneur, it just makes more sense to start something new.
People were doing business with one another through the Internet already, through bulletin boards. But on the Web, we could make it interactive, we could create an auction, we could create a real marketplace. And that's really what triggered my imagination, if you will, and that's what I did.
You’ll fail at some things, that’s a learning experience that you need so that you can take that on to the next experience... What you learn from those challenges and those failures are what will get you past the next ones... I was the pretty consistent bull and the cheerleader on eBay actually.
When you look at the accomplishments of accomplished people and you say, “Boy, that must have been really hard,” ... that was probably easy. And conversely, when you look at something that looks easy, that was probably hard. And so you’re never going to know which is which until you actually go and do it.
When I started eBay, it was a hobby, an experiment to see if people could use the Internet to be empowered through access to an efficient market. I actually wasn't thinking about it in terms of a social impact. It was really about helping people connect around a sphere of interest so they could do business.
A lot of people don’t just go ahead and try things. They’ll have an idea and they’ll say — they’ll convince themselves or other people will convince them that it can’t be done. You know, one or the other. Actually I think that the first is even more dangerous and more serious. It’s convincing yourself that it can’t be done.
You should pursue your passion. If you're passionate about something and you work hard, then I think you'll be successful. If you start a business because you think you're going to make a lot of money at it, then you probably won't be successful, because that's the wrong reason to start a business. You have to really believe in what you're doing, be passionate enough about it so that you will put in the hours and hard work that it takes to actually succeed there, and then you'll be successful.
I've been asked before, "Who are your heroes?" and these types of questions. I always find it hard to identify a single person or a single book or this sort of thing. I've always been forward looking. I was raised with the notion that you can do pretty much anything you want. You're able to accomplish anything you set out to accomplish. I was given a sense of confidence and I never really felt the need to - or I've never had the benefit, I should probably say - of being inspired by outside heroes.