I spot detail quickly.

I like to prove things wrong.

Service drives a lot of my decisions.

Celebrities have nothing to do with style.

Fashion is guaranteed to never always be right.

I love to work. I have a passion for what I do.

Growing up, I always wanted a bedroom of my own.

What matters is hard work, and emotional intelligence.

I call them associates; I don't like the word 'employee.'

The first thing you see when you walk into a store is color.

My personal opinion about the world is that it's homogenized.

I would like Madewell jeans to be the Levi's of its generation.

I always wanted to have my own company. It was a psychological issue.

I'm always looking over my shoulder, needing to stay ahead of the game.

I loved the fact that if you put goods on the floor, you could watch them sell.

I'm an agent of change all day long, and I want to meet other people like that.

I think I was the youngest, fastest-promoted buyer in the history of Bloomingdale's.

Do it, do it right, pay close attention to the product, and over time, you will win.

My management style is there is no such thing as non-important people in the company.

Customers don't just want to shop: they want to feel that the brand understands them.

Every single day, I'm curious about everything. Curiosity is finding answers to things.

I never wanted to compete on price in my history because on price, you don't always win.

I've yet to see a correlation in my industry between great social media and great numbers.

If you get a pant that fits the woman, as all women know, you get a loyal customer for life.

I couldn't stand not controlling my own product from how it's manufactured to how it's sold.

When you say something, and a thousand people are hearing it, you hope you leave an impression.

You have to build a team, but someone's got to lead, and someone's got to be unpopular at times.

The No. 1 thing is the product. The goods have to be good, but I care about how you feel about it.

You know what ends up on the markdown racks? All the weird colors. Guys don't wear orange or citron.

I hire a lot of waiters, waitresses. Someone who's successful has a background that's not predictable.

I find, in merchandising and design and creative, a business school degree isn't particularly helpful.

My office has no walls. You can't be removed from your team to be successful. You have to be respectful of others.

People like consistency. Whether it's a store or a restaurant, they want to come in and see what you are famous for.

I didn't like the name 'personal shopper.' That makes it sound like too much of a commodity and not personal enough.

Steve Jobs, if he had lived, was gonna design an iCar. I think cars have an extraordinary opportunity for cool design.

When I was young in the business, I felt anything I wanted to buy personally and professionally was always too expensive.

People put 'study abroad' on their resume. I actually like when they don't study abroad because that means they aren't entitled.

Christopher Columbus discovered America in a blue-and-white sailor shirt, and since then, men have been wearing blue and white shirts.

If you think you know the consumer better than anyone, then you're in real trouble. So we take a close watch. You spend time in stores.

I consider a merchant someone who has a certain intuition and instinct, and - very important - knows how to run a business, knows the numbers.

We have secured names and trademarks with either loose ideas or intentions, or with our imaginations. Sometimes things come of it, or they don't.

Don't be buying out of emotion. Buy less if you love something but feel it's a risky item. We don't want overstock. And remember: No profit, no fun!

While 2015 was challenging, we implemented many strategic and operational initiatives to improve our business and better position J.Crew for the future.

Hong Kong has always been a dynamic and exciting and high-energy city, and it has that New York thing going on, and people here care about how they look.

Everything has a trend to it; I don't care if it's appliances or engines. I always ask, 'What has a company done in the past five years that somebody's noticed?'

The British invented the classic look. Men's apparel was created in London, the great English style. You have to respect this country's suits, shirts, shoes, luggage.

I don't buy art. I'd rather buy a beautiful location or a beautiful site than buy art. A beautiful home is like owning a beautiful painting, except you can live in it.

Data is very important, but you have to be good at reading the data in an emotional way. If you look at a selling report, there's an emotional trend to what's selling.

Training is expensive, and a lot of kids don't get trained, perhaps. So I also identify with the kid or the person who has grown up in environments like I've grown up in.

Creativity runs on automatic, no matter what's happening in other parts of my life. I can't help myself. It's been in me, and it evolves in me over the years. It's a condition in me.

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