If you want your people to be responsible, be responsive to their needs.

When you're committed to something, you accept no excuses, only results.

Everyday do something in relation to everything that's important to you.

If you don't toot your own horn, someone else will use it as a spittoon.

One of the deepest principles of life and leadership: it's not about you.

Leadership is not about you; it's about investing in the growth of others.

[Marriage is] like signing a 356-page contract without knowing what's in it.

Patrick Lencioni, Spencer Johnson, and Stephen Covey are great communicators.

Before something can become a habit it must first be practiced as a discipline.

Positive thinkers get positive results because they are not afraid of problems.

As a leader you provide for people only what they can't provide for themselves.

Leadership is not something you do to people. It's something you do with people.

The best way to develop responsibility in people is to give them responsibility.

Customer service should not be a department, customer service is everyone's job.

How many of you would put in front of your house a sign that says gun-free zone?

The greatest leaders mobilize others by coalescing people around a shared vision.

Nice guys may appear to finish last, but usually they are running a different race.

No one can make you serve customers well. That's because great service is a choice.

It's been true in my life that when I've needed a mentor, the right person shows up.

Vision is knowing who you are, where you're going, and what will guide your journey.

Honesty is telling the truth to ourselves and others. Integrity is living that truth.

Purpose has to do with one's calling - deciding what business you are in as a person.

I cannot say Who Art in Heaven-If all my interests and pursuits are in earthly things.

Vision comes alive when everyone sees where his or her contribution makes a difference.

Humility does not mean you think less of yourself. It means you think of yourself less.

If becoming a high performing organization is the destination, leadership is the engine.

People with humility don't think less of themselves, they just think of themselves less.

Life is special when you reach out beyond yourself to be a true servant leader for others.

Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.

The only job security you have today os your commitment to continuous personal improvement.

Effective team leaders adjust their style to provide what the group can't provide for itself.

Leadership is anytime you seek to influence the thinking, behavior, or development of others.

If you want to know why your people are not performing well, step up to the mirror and take a peek.

Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.

If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.

People don't mind being challenged to do better if they know the request is coming from a caring heart

Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it.

As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.

Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.

'Lead with LUV' is the first book I've ever done that's just a pure conversation between my coauthor and me.

As a manager the important thing is not what happens when you are there, but what happens when you are not there

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

Your role as a leader is even more important than you might imagine. You have the power to help people become winners.

A problem only exists if there is a difference between what is actually happening and what you desire to be happening.

A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.

Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.

When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever

Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.

Your mind and a computer have one thing in common: neither of them know the difference between the truth... and what you tell it.

The biggest obstacle that stalls leaders' growth is the human ego. When leaders start to think they know it all, they stop growing.

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