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If you look at the Internet, the vast majority of start-ups are not successful. But the ones that are, are very very successful. So you can't point to the unsuccessful ones and say, 'There's no hope for this field.' It's just that they had the wrong idea or they had bad execution.
People want to do good things, they just need a prod sometimes, and what Twitter and other technologies that connect people are showing us is that if you make it a little easier for people then you will enable them to do what they want to do, to help people out, to form groups and do good.
Take care of yourself: When you don't sleep, eat crap, don't exercise, and are living off adrenaline for too long, your performance suffers. Your decisions suffer. Your company suffers. Love those close to you: Failure of your company is not failure in life. Failure in your relationship is.
People are fans of Dunkin' Donuts. They have a relationship with the company, they go there every day. Dunkin' Donuts is using Twitter to communicate with those people. There are people who are finding value in that. There's thousands of people, I don't know how many thousands now, following Dunkin' Donuts.